Hygiene and safety
Hygiene and safety
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simply: feel safe.

The health of our guests and employees is very important to us. We have reworked all procedures and have agreed on appropriate rules of conduct so that you can enjoy your stay with us carefree and safe.

The “island on the mountain”, with which vigilius is often compared, has remained largely unimpressed by the events of recent weeks. However, the actual situation, also brings new challenges for us. On the one hand, this means that we must follow the necessary requirements and guidelines with appropriate measures that go far beyond our already high hygiene standards. In addition, we keep ourselves and our employees constantly up to date with the latest findings and developments.

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Hygiene and safety at the vigilius mountain resort:


  • Information: At the vigilius, you will find information material as well as corresponding recommendations regarding the increased hygiene and safety requirements. At the check-in and also before your arrival, we will gladly explain to you personally what measures we have taken for your safety.

  • The vigilius is very spacious: The vigilius is very spacious. We want to ensure that you can maintain a sufficient safety distance and the hygiene regulations without feeling that these are restrictions.

  • Cleaning: Especially important for us are shorter and more intensive cleaning intervals and hygiene controls in the entire house, so that you can enjoy your stay in your room and in the entire vigilius without worries. To this end, we regularly disinfect exposed surfaces such as door handles, keys and elevator buttons with virucides.

  • Disinfection: Of course, you will find disinfectant dispensers in all our public areas, which are of course available at any time for your hand hygiene. In addition, your room is also equipped with mouth-nose protection.

  • Restaurant: We have also taken measures for your safety in our restaurants. We have extended the spaces between all seats and tables to ensure the minimum distance in a natural way.

  • vigilius mountain spa: Our indoor pool and whirlpool are open for you. Saunas are available upon reservation. You can book your private sauna time in advance at spa@vigilius.it.

  • vigilius team: Regular refresher courses for our employees regarding hygiene measures guarantee the high quality of our efforts.

Look forward to an island up on a mountain in the middle of nature with a lot of freedom, a great team and an individual offer which creates special experiences on highest quality. See you soon!

Your vigilius team

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Flexible cancellation policy in regards to Covid-19:

Due to the Covid-19 pandemic, we have introduced a flexible cancellation policy.
Up to 2 days prior to arrival you can modify the travel dates of your booking free of charge or receive a voucher for the paid deposit.
The flexible cancellation conditions only apply for the following reasons:

  • in case of border closures
  • in case of a travel warning for the province of Bolzano (South Tyrol)
  • in case one of the travelers has been tested positive for Covid-19 or is under mandatory quarantine (a medical certificate is required)
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Looking forward

Dear guests,

spring is already spreading in the valleys and the landscape slowly awakes from its winter sleep. Also, summer is right around the corner and all of us cannot wait to travel again and enjoy some relaxing days with our loved ones. 

We are looking forward to welcoming you soon again.

In the meantime, we are available under the phone number 0039 0473 556600 from Monday till Friday from 09.00 am to 16.30 pm.

Or just send us an e-mail at any time to info@vigilius.it

Warm greetings from 1500 meters,
Your vigilius team

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