Hygiene and safety
Hygiene and safety
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simply: feel safe.

The health of our guests and employees is very important to us. We have reworked all procedures and have agreed on appropriate rules of conduct so that you can enjoy your stay with us carefree and safe.

The “island on the mountain”, with which vigilius is often compared, has remained largely unimpressed by the events of recent weeks. However, the actual situation, also brings new challenges for us. On the one hand, this means that we must follow the necessary requirements and guidelines with appropriate measures that go far beyond our already high hygiene standards. In addition, we keep ourselves and our employees constantly up to date with the latest findings and developments.

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All current information at a glance

 

Can we spend our holidays in South Tyrol?

Persons from EU countries and Schengen states (list C countries) have already been permitted to enter South Tyrol without having to quarantine since 16 May 2021.
Arriving guests are required to:

  • to carry with them an antigen or PCR test with a negative result. This must not be older than 48 hours (this includes those who have recovered or been vaccinated). This test is also valid for the CoronaPass South Tyrol. Children under 2 years of age are exempt from testing.
  • Before entering Italy, register online via the European Digital Passenger Locator Form (dPLF). In the event of a check, a confirmation email on a smartphone is sufficient proof. In exceptional cases, i.e. exclusively in the event of technical obstacles, it is possible to complete the self-declaration in writing.
  • Online registration with the South Tyrolean Medical Service is needed to enter Italy.
  • When returning from South Tyrol to their respective home country, guests must also observe the entry requirements applicable in their respective home country as applicable to a return trip from Italy.

 

Entry from the United Kingdom of Great Britain and Northern Ireland

  • Persons travelling to South Tyrol from Great Britain and Northern Ireland must quarantine for 5 days.
  • Arriving guests are required to:
    - carry with them an antigen or PCR test with a negative result, which must not be older than 48 hours, provided they are not vaccinated against or recovered from coronavirus. This test is also valid for the CoronaPass South Tyrol. Children under 2 years of age are exempt from testing.
    - Before entering Italy, register online via the European Digital Passenger Locator Form (dPLF). In the event of a check, a confirmation email on a smartphone is sufficient proof. In exceptional cases, i.e. exclusively in the event of technical obstacles, it is possible to complete the self-declaration in writing.

 

What is public life like for now?

  • You can move freely within the entire province without a self-declaration between 5 am and 12 am (midnight).
  • All outdoor activities are allowed in compliance with the general rules of conduct between 5 am and 12 am: minimum distance to others of one metre, and a mask that covers the nose and mouth. Persons engaging in sports or exercise must keep a safe distance of two metres, but are not required to wear a mask.
  • Retail shops are open all week. Wearing a surgical mask while shopping is mandatory for people aged 12 and over. An FFP2 mask is still recommended. 
  • Bars and restaurants can stay open until 12 am (midnight). 
  • Public transport and cable cars operate at 50% capacity. Wearing a surgical mask while on board is mandatory for people aged 12 and over. An FFP2 mask is still recommended.
  • It is possible to visit to theatres, cinemas and concert halls by reservation only. If more than half of the available seats are occupied, a Green Pass/CoronaPass is required for admission.
  • Museums can be visited at an occupancy of 50%.
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Hygiene and safety at the vigilius mountain resort:

 

  • Information: At the vigilius, you will find information material as well as corresponding recommendations regarding the increased hygiene and safety requirements. At the check-in and also before your arrival, we will gladly explain to you personally what measures we have taken for your safety.

  • The vigilius is very spacious: The vigilius is very spacious. We want to ensure that you can maintain a sufficient safety distance and the hygiene regulations without feeling that these are restrictions.

  • Cleaning: Especially important for us are shorter and more intensive cleaning intervals and hygiene controls in the entire house, so that you can enjoy your stay in your room and in the entire vigilius without worries. To this end, we regularly disinfect exposed surfaces such as door handles, keys and elevator buttons with virucides.

  • Disinfection: Of course, you will find disinfectant dispensers in all our public areas, which are of course available at any time for your hand hygiene. In addition, your room is also equipped with mouth-nose protection.

  • Restaurant: We have also taken measures for your safety in our restaurants. We have extended the spaces between all seats and tables to ensure the minimum distance in a natural way.

  • vigilius mountain spa: Our indoor pool and whirlpool are open for you. Saunas are available upon reservation. You can book your private sauna time in advance at spa@vigilius.it.

  • vigilius team: Regular refresher courses for our employees regarding hygiene measures guarantee the high quality of our efforts.

Look forward to an island up on a mountain in the middle of nature with a lot of freedom, a great team and an individual offer which creates special experiences on highest quality. See you soon!

Your vigilius team

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Flexible cancellation policy in regards to Covid-19:

Due to the Covid-19 pandemic, we have introduced a flexible cancellation policy.
Up to 2 days prior to arrival you can modify the travel dates of your booking free of charge or receive a voucher for the paid deposit.
The flexible cancellation conditions only apply for the following reasons:

  • in case of border closures
  • in case of a travel warning for the province of Bolzano (South Tyrol)
  • in case one of the travelers has been tested positive for Covid-19 or is under mandatory quarantine (a medical certificate is required)
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