Terms and conditions on bookings and stay
BOOKING AND DEPOSIT
We look forward to your visit. For a definitive reservation, we require immediately a deposit of 30% of the desired arrangement. The deposit can be done through paid on the following link or by a via bank transfer specifying the offer number of the offer: Südtiroler Sparkasse, Filiale Lana, BIC CRBZIT2B025, IBAN: IT91 I060 4558 4900 0000 0132 000. Should we not receive the deposit in time, the room will be made re-available for booking.
Trip cancellation insurance
TEMPORARY VISITOR TAX
A temporary visitor tax will be levied on all stays in accommodation establishments in South Tyrol. The fee is 1.90 Euros per person (14 years or older) per night and it is only payable on departure.
On your arrival at the valley station in Lana, our colleagues will be waiting for you with your cable car tickets. In order to make your arrival as smooth as possible, we kindly ask you to inform us of your estimated time of arrival and your mobile telephone number. Should you arrive outside the regular cable car times, the Guest Relations team will gladly inform you of the daily extra rides.
Cable car timetable
UNDERGROUND PARKING/PARKING AREA
Please note that you can leave your car at the hotel’s own underground parking or at the parking area in the valley station.
CHECK IN/CHECK OUT
Your room is ready for check in after 3:00 p.m., whilst the check out time is at 12 noon. Upon availability, we are glad to offer early check in or late check out for an extra fee.
SMOKE-FREE AT 1500 METERS ALTITUDE
Take a deep breath on car-free Mt. Vigiljoch. The vigilius mountain resort also implements its deep respect for nature within its building. Therefore, we kindly ask our guests to refrain from smoking in the rooms, the restaurant, the spa area as well as in all corridors and lounges. We provide ashtrays on the terraces and balconies. Thank you very much for your understanding.
In all rooms there is free Wi-Fi from 7:00 a.m. to 11:00 p.m. Guests may also use free internet at the internet station in the library.
Your dog is welcome! Could there be a better place than the meadows and larch woods to romp around? Please understand that dogs are not allowed in the breakfast room, the Restaurant 1500 and the vigilius mountain spa. In order to avoid any inconvenience to other guests, we allow a maximum of 5 dogs at one time in vigilius. For your pet we charge 30.00 Euro per day without food. We would like to inform you that according to the Italian law, dogs are required to wear a muzzle in the cable car. If required, the staff of the cable car will provide one for a deposit.
In order to avoid disappointment we kindly ask you to book your spa treatments in advance. Please click on the link of our spa treatments for more details. Should you be hindered for any reason, we ask you to please cancel the reserved treatment within 24 hours of your scheduled appointment. In the event of a short term cancellation, we will charge the regular fee.
IN LOW SEASON
In this period you can inhale even more intensely the calm atmosphere in the vigilius and in the surrounding nature. The Restaurant 1500 and the Stube ida are alternately open in the evening and offer a wide choice of culinary experiences. During daytime the Stube ida is open daily.
We would like to remind you of our cancellation policy: no charge will be taken up to two weeks prior to your arrival; the deposit will be refunded. After that we will charge 50% (deposit included) of the booked arrangement and the deposit will not be refunded. Please note that we will charge 100% of entire stay for the no shows. The same policy is valid for late arrivals or early departures.
Please have a look at a trip cancellation insurance.
Flexible Cancellation Policy: At the vigilius mountain resort relaxation starts already when you are planning your holiday. Because of the current situation, we have introduced a flexible cancellation policy for your stay in September, October and November – cancellations are free up to one week before arrival. Should you need to cancel your holiday later than that, you can postpone it without additional costs or you will receive a voucher that corresponds to the sum of the deposit that you have already paid.
PAYMENT IN CASH
Due to the Italian law, payment in cash can be accepted up to 2999.00 Euro.
END OF SEASON
Sunday, February 28th 2021 is the last day of our winter season; this is the reason why we close our hotel at 1 p.m. Until then you can enjoy your room, whilst our spa closes a little bit earlier at 12 o'clock. The Stube ida is open until 3:00 p.m. We then reopen our hotel on Thursday, April 01st 2021 for the summer season.